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Our regular office hours are Monday through Friday, from 9 AM to 5 PM (EST). Messages received during off hours, weekends & Holidays will be responded to upon return. Observed Holidays include: Labor Day, Memorial Day, July 4th (2 days), Thanksgiving (2 days), Christmas (2 days), New Year's (2 days).

To start your return, please head over to our return center.

You can submit your exchange via our Returns Center. Please note that we do not currently have an exchange option listed in the Returns Center, however, under the "Returns Reason" you can instead choose "Other" and in the notes explain what size/color you would like to request as an exchange. To start your exchange, please head over to our return center.

We want you to love and recommend every Green Sprouts product you receive. If you are not completely satisfied and wish to return a product, we will happily exchange the item or refund your purchase within ninety (90) days of the original purchase, for all unworn or unused product. Green Sprouts will cover the cost of the return shipping label.

If it has been longer than ninety (90) days since your original purchase, you received the item as a gift, or purchased from one of our retailers, we will provide you with a website credit for the current selling price of the item.

All green sprouts products carry a lifetime warranty against manufacturing defects in materials or workmanship. Damage due to normal wear and tear will not be refunded.

*Reusable Face Masks and any products marked as 'Sale' are considered final sale and cannot be returned, exchanged, or have price adjustments.

Regular online orders are processed within 1-2 business days and are shipped within 3-5 business days; expedited shipping orders are processed and shipped within 2 business days.Please note, USPS is experiencing operational delays and your order may arrive later than expected despite selecting an expedited shipping option. If your order does not arrive within the estimated time frame suggested by USPS, please contact USPS directly for assistance.Green Sprouts is not responsible for replacing orders if the shipping address is incorrect or incomplete.We offer a flat rate of $4.99 on orders $49.99 or less, and free shipping on orders $50 or more to the contagious US. Flat rate and free shipping is offered through the USPS Ground service. We offer regular shipping to Alaska, Hawaii, AFO/FPO, and US territories through USPS, UPS, and FedEx (where available).

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